SHIPPING POLICY
At Craftvinyl.ca, we strive to provide our customers with a seamless shopping experience, which includes reliable and timely shipping. Please read our shipping policy carefully to understand our shipping methods, rates, and estimated delivery times.
SHIPPING METHODS
We offer the following shipping methods for domestic and international orders:
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Standard Shipping: Orders are shipped via Canada Post/UPS and typically take 3-9 business days to arrive.
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Expedited Shipping: Orders are shipped via Canada Post/UPS and typically take 1-3 business days to arrive.
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International Standard Shipping (USA Only): Orders are shipped via Sendle and typically take 3-9 business days to arrive. Our USA customers don't have to pay any custom duties for their orders our shipping charges covers the import duties.
Please note that shipping times are estimates and may vary depending on the shipping carrier's delivery schedule, weather conditions, and other factors beyond our control.
SHIPPING RATES:
ORDER PROCESSING TIME
We aim to process and ship orders within 1-2 business days after the order is placed. During peak periods, such as holidays or sales events, order processing time may take longer. If there is a delay in processing your order, we will notify you via email.
We aim to do same-day shipping if ordered before 2 PM Mountain Time, except on weekends and statutory holidays.
ORDER TRACKING
Once your order has shipped, you will receive a tracking number via email. You can track your order on the shipping carrier's website using the tracking number provided.
RETURNS AND REFUNDS
Please refer to our returns and refunds policy for information on how to initiate a return or refund.